Contact RodBooks support for KDP puzzle tools, PDF exports, Polar billing, refunds, credits and bug reports. FAQs, help guides and 24h reply on business days.
Contact the RodBooks team for help with puzzle generators, PDF exports, Polar billing, refunds, credits and bug reports. We typically reply within 24 hours on business days (Monday through Friday). Email support@rodbooks.com or use the support form on this page.
Many common questions, plan limits, credit usage, trim sizes, commercial licensing, are answered in the full FAQ. For hands-on workflows, start with the word search generator guide or the royalty calculator. Plan details are on pricing; long-form KDP strategy is on the blog.
Credits pay for research and strategy tools, keyword lookups, niche scoring, title and description generation, competition analysis and similar workflows. Each tool shows its credit cost before you run it. Puzzle generation, layout editing and PDF export do not consume credits. Free accounts get 10 credits per month, Pro gets 100, and Business gets 200. Credits reset on the 1st and do not roll over.
Book quotas are separate from credits. Free includes 3 books per month with up to 10 puzzles per book. Pro includes 5 books with up to 80 puzzles per book. Business includes 10 books with unlimited puzzles per book. A book is a saved project with its own puzzle set and PDF export.
All RodBooks subscriptions are billed by Polar. Open the Polar customer portal from your RodBooks billing settings and click Cancel subscription. You keep paid access until the end of the current billing period and no further charges occur.
Yes, within 15 days of your initial paid purchase, provided you have not generated any book project and have used 5 credits or fewer. Email support@rodbooks.com with your Polar order ID and account email. Refunds apply to first paid subscriptions only, not renewals.
Payment receipts and invoices come from Polar, not RodBooks. Plan upgrades, downgrades and cancellations happen in the Polar customer portal linked from billing settings. Failed charges trigger automatic retries, update your card in Polar to avoid interruption. Annual plans renew once per year on your signup date.
Sign in, open the relevant generator under /tools/, create or open a book project, configure puzzles and layout in the designer, then click Download PDF. The export is 300 DPI with trim size, margins and optional bleed matching your KDP paperback settings. Upload the PDF directly as the interior file in KDP.
Common KDP trim sizes, 8.5×11 inch, 8×10 inch, 6×9 inch and large-print variants, are available in each puzzle generator layout designer. Enable bleed in the export panel when KDP requires it. Always confirm settings match your KDP paperback template before publishing.
No. The Free plan is for personal evaluation. Pro and Business unlock full commercial rights for Amazon KDP and other marketplaces. Upgrade before your final PDF download if you plan to publish.
Blank or partial outputs usually mean the generation provider timed out. Retry the generation, if the result is empty, credits are not charged for that failed run. Try a smaller batch, disable aggressive ad blockers, and clear browser cache. If it keeps happening, open a bug report with the tool name, time and a screenshot.
Include the tool name, what you clicked before the error, your browser and device, approximate time with timezone, and your plan tier (Free, Pro or Business). Screenshots or a short screen recording speed up diagnosis. Signed-in users automatically attach account context.
Describe what you expected versus what happened, then attach PNG or JPG files under 5 MB. Capture the full browser window showing the tool name, any error banner and your account email if logged in. For blank exports, include both the empty result and the book settings panel.
Yes. Word lists, grid placements, sudoku boards and maze paths are generated fresh per request. RodBooks does not reuse content across accounts.
Start with the FAQ for plan limits, credit usage, PDF trim sizes, commercial licensing and Polar billing. For hands-on workflows, use the word search generator page for puzzle layout and KDP export, and the royalty calculator for print cost and profit checks. Compare quotas on pricing. Long-form KDP strategy, niche research, seasonal calendars, cover conventions, lives on the blog.
Public /tool/ pages explain each workflow without login; the signed-in /tools/ studio is where you generate books and download PDFs. What is the difference? /tool/ is the brochure, /tools/ is the workshop.
RodBooks support typically replies within 24 hours on business days. Billing and refund requests with a Polar order ID are prioritized. Complex export or generation bugs may need a follow-up with screenshots or book IDs.